Terms & Conditions

Welcome to 4fold Print Co. By requesting a quote, approving artwork, placing an order, or purchasing products from us, you agree to the following Terms & Conditions.

1. Custom Orders & Quotes

All products are custom-made based on customer specifications.

• All orders require a custom quote before production.
• Quotes are valid for 14 days unless otherwise stated.
• Pricing may vary based on garment selection, quantities, decoration methods, artwork complexity, and supplier availability.
• Minimum order quantity is 12 pieces unless otherwise approved.
• Orders are not confirmed until the required deposit is received and applicable artwork approvals are completed.
• Changes to an accepted quote may result in additional charges.

2. Payment Terms

• A 50% deposit is required to begin processing an order unless otherwise agreed upon in writing.
• The remaining balance is due before shipping or pickup.
• Orders must be paid in full before products are released.
• Accepted payment methods will be displayed on the invoice.
• Applicable sales taxes, shipping charges, and other disclosed fees are additional unless included in the quote.
• Unpaid orders may be placed on hold until payment is received.

3. Artwork & Design Approval

Customers are responsible for reviewing and approving all artwork prior to production.

• Artwork proofs may be provided for approval.
• Customers must verify spelling, logos, colors, placement, dimensions, and design details.
• Once artwork is approved, 4fold Print Co. is not responsible for errors that were present in the approved proof.
• Changes requested after approval may result in additional fees or production delays.
• Artwork requiring significant modification, cleanup, or original design work may incur a separate setup or design fee.
• Print colors may vary slightly from digital screens and mockups.

4. Production & Turnaround Times

Production timelines are estimates, not guaranteed delivery dates.

• Estimated turnaround begins after payment requirements are met, artwork is approved, and necessary materials are available.
• Production times vary depending on order size, product availability, and decoration method.
• Supplier delays, equipment issues, shipping carrier delays, and other circumstances beyond our reasonable control may affect completion dates.
• Rush production may be available for an additional charge, subject to approval.
• Customers should communicate firm deadlines before approving an order.

5. Cancellations & Order Changes

Because our products are customized, cancellations are subject to the production status of the order.

• Orders canceled before materials are purchased or production begins may qualify for a refund, less any completed design work, processing expenses, or other nonrecoverable costs.
• Once garments, hats, transfers, patches, or other custom materials have been ordered, associated costs are nonrefundable.
• Orders cannot be canceled once decoration or production has begun.
• Any approved refund will reflect costs already incurred and work already completed.
• Order modifications may require an updated quote and revised completion date.

6. Returns, Refunds & Exchanges

All custom-decorated products are generally final sale.

We do not accept returns or exchanges for:

• Incorrect sizes selected by the customer.
• Changes of mind after purchase.
• Customer-approved artwork, colors, or placement.
• Minor variations in print placement or color.
• Products ordered incorrectly due to customer-provided information.

If an item is defective, damaged during production, or materially different from the approved order because of an error by 4fold Print Co., please contact us within 7 calendar days of delivery or pickup.

We may request photographs or additional information to evaluate the issue.

When a claim is verified, we may provide a repair, replacement, reprint, or refund, as appropriate and consistent with applicable law.

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

7. Print & Product Variations

Custom printing and apparel production may involve normal manufacturing variations.

• Slight differences in print size, position, or alignment may occur.
• Colors may appear different across fabric colors, materials, computer monitors, and printing processes.
• Garment sizing may vary by manufacturer and style.
• Exact color matching is not guaranteed unless specifically agreed upon in writing.
• Garment manufacturers may change product specifications without notice.
• Normal variations that do not materially affect the approved design are not considered defects.

8. Customer-Supplied Garments

Customer-supplied products may be accepted only with prior written approval.

• Customers acknowledge that heat pressing and decoration involve risks.
• Certain fabrics, coatings, seams, and materials may react unpredictably to heat or pressure.
• We may refuse products unsuitable for decoration.
• If damage occurs due to an inherent characteristic, undisclosed condition, or incompatibility of a customer-supplied product, our responsibility will be determined according to applicable law and the circumstances of the damage.
• Replacement costs and other remedies for damage caused by our negligence or workmanship will not be excluded where prohibited by law.

9. Shipping & Delivery

4fold Print Co. offers shipping to eligible destinations within the United States.

• Shipping costs are calculated separately unless otherwise stated.
• Customers are responsible for providing accurate delivery addresses.
• Delivery estimates are not guarantees.
• We are not responsible for carrier delays outside our reasonable control, but will assist customers with shipping concerns when possible.
• Customers should report damaged or missing shipments promptly.
• Additional shipping charges caused by an incorrect customer-provided address may be the customer’s responsibility.

10. Local Pickup

Local pickup may be available by appointment.

• Customers will be notified when their orders are ready.
• Pickup arrangements must be coordinated with 4fold Print Co.
• Full payment is required before an order is released.
• Orders not collected within 30 days of notification may be subject to additional storage arrangements or fees disclosed in advance.

11. Copyrights, Trademarks & Customer Artwork

By submitting artwork, logos, text, or other designs, customers represent that they own the necessary rights or have permission to use the material for the requested products.

Customers agree not to submit artwork that infringes the intellectual property rights of another party.

4fold Print Co. reserves the right to refuse designs that appear to violate copyright, trademark, or other applicable laws.

Customers retain ownership of their submitted artwork. Original artwork created by 4fold Print Co. remains our property unless ownership is transferred through a separate written agreement.

12. Product Care

Customers should follow the garment manufacturer’s care instructions and any decoration-specific instructions provided by 4fold Print Co.

For many heat-transfer decorated garments, recommended care includes:

• Washing inside out.
• Using cold or cool water.
• Avoiding bleach and harsh detergents.
• Tumble drying on low or hanging to dry.
• Avoiding direct ironing over decorated areas.

We are not responsible for damage caused by improper laundering, excessive heat, misuse, or failure to follow provided care instructions.

13. Promotional Photography

We may photograph completed products for quality control, portfolio use, and marketing purposes.

Customers may request that their designs or orders not be used in promotional materials by notifying us in writing.

We will not intentionally publish confidential customer information. Photography and marketing use remain subject to applicable privacy, intellectual property, and contractual obligations.

14. Limitation of Liability

To the maximum extent permitted by applicable law, 4fold Print Co. will not be liable for indirect, incidental, special, or consequential damages arising from an order.

Our liability for an order will generally not exceed the amount paid for the affected products, except where applicable law requires otherwise.

Nothing in these terms excludes liability that cannot legally be limited or waived.

15. Refusal of Service

4fold Print Co. reserves the right to refuse or cancel orders for lawful reasons, including suspected fraud, infringing artwork, unsafe materials, supplier limitations, or inability to meet project requirements.

Any applicable refund will be handled according to the payment and cancellation provisions above and applicable law.

16. Website Information & Pricing

We make reasonable efforts to keep product descriptions, pricing information, and website content accurate.

However, product availability, colors, sizes, and supplier pricing may change.

Website images and mockups are illustrative and may not exactly represent finished products.

A quote confirmed by 4fold Print Co. governs the pricing and specifications of a custom order, subject to any subsequently approved changes.

17. Privacy

Customer information is collected and used to provide quotes, process orders, communicate about purchases, and operate our business.

Additional information about how personal information is collected, used, stored, and shared is provided in our separate Privacy Policy.

18. Governing Law

These Terms & Conditions are governed by the laws of the State of Oregon, without regard to conflict-of-law principles, subject to applicable consumer protection requirements.

19. Changes to Terms

4fold Print Co. may update these Terms & Conditions from time to time.

Updated terms will be posted on our website with a revised effective date. Changes will apply prospectively and will not retroactively change an accepted order without the customer’s agreement.

20. Contact Information

For questions regarding orders, quotes, refunds, or these Terms & Conditions, please contact us using the information above.